Frequently Asked Questions

Click on any question below to see the answer.

Yes, we will vacuum and detail the interior and then wash the exterior of your vehicle after any autobody repairs have been performed.

Yes, your car will look and perform the same prior to your accident.

OEM parts are from the vehicle manufacturers and are of the highest quality. Aftermarket parts are quality parts made by factories that are not from vehicle manufacturers (usually made in China or Taiwan). They look and fit the same as OEM but the costs are lower. Recycled parts are OEM used parts from auto recyclers.

Yes, we can arrange for a courtesy car or any transportation that is convenient for you. In many cases we can arrange for a ride to your destination or even a cab ride.

– A valid driver’s license
– A credit card or acceptable deposit in the amount of customers deductible
– Must be minimum 19 years old or have a parent/guardian sign the contract
– Collision and comprehensive on the vehicle being repaired

No, waiving a deductible is fraud against an insurance company and under no circumstances will Pender Autobody waive a deductible.

Locating a water leak is often time consuming and can get expensive. It is almost impossible to put a cost on water leaks because of the diagnosis time involved. Water leak diagnosis is charged by the hour until we have located a leak. Once the leak is determined then we can give an accurate estimate on repairs.

When repainting a smaller newer vehicle with minimal body work, the cost is approximately between $3,000 – $4,000. When dealing with older vehicles and restoration vehicles, it is not unusual to have costs exceeding $6,000. For more information contact a Pender Autobody representative.

Yes, we do rust repair but we do not guarantee the price of estimates because rust often expands further than what is seen on the surface of the vehicle. We try to give an accurate cost of what we think the cost should be but there is always a degree of uncertainty.

As autobody repair work often gets expensive, we always try to help our customers make the best choice. The factors to consider are the overall shape of a vehicle and the types of costs that you will incur in the near future. In many cases it is possible to upgrade to a newer vehicle that is in better shape, better fuel efficiency and less kilometers for a minimal cost difference. Another factor is if the vehicle is a daily driver or has sentimental value. Cars that are a daily driver need to be reliable and safe. If you are unsure we would be more than happy to answer any questions that you may have.